Privacy Policy

1. Introduction

This Privacy Policy explains how The 19 Project (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit the19project.com or use our services.

We are committed to safeguarding your privacy and ensuring your personal data is handled responsibly, in line with the UK GDPR, Data Protection Act 2018, and other applicable privacy laws.

This website is powered by Lead Core, our digital platform provider to manage website hosting, data capture, and CRM operations securely.

2. Who We Are

• Business Name: The 19 Project
• Website: the19project.com
• Email: julian@the19project.com
• Registered Address: Youens Crescent, Newton Aycliffe England DL5

For data protection purposes, The 19 Project acts as the Data Controller, and Lead Core as Data Processors on our behalf.

3. What Information We Collect

We may collect and process the following types of information:

1. Information you provide directly: Name, email address, phone number, and any details submitted through contact forms, booking forms, or chat widgets.
2. Automatically collected data: IP address, browser type, device identifiers, referral source, and page interactions.
3. Communication data: Emails, calls, messages, or other correspondence between you and us.

4. How We Use Your Information

We may use your data to:

• Respond to enquiries and provide requested services
• Manage appointments, subscriptions, or memberships
• Improve site functionality and user experience
• Send marketing communications (where consent has been given)
• Comply with legal and regulatory requirements

5. Lawful Basis for Processing

We rely on one or more of the following lawful bases:

• Consent – for marketing or optional cookies
• Contract – to deliver services you’ve requested
• Legitimate interest – to improve services or prevent fraud
• Legal obligation – to meet record-keeping or compliance requirements

6. Data Sharing & Third Parties

We only share personal data with trusted third parties when necessary, such as:

• Lead Core (CRM and hosting provider)
• Email/SMS platforms (for communications)
• Analytics and tracking services (for site improvement)

All third parties handle your data securely and only for authorised purposes.

We use Google Analytics to understand how visitors use our website. Analytics data is only collected where you have consented to analytics cookies, and you can withdraw that consent at any time through Cookie Settings in the website footer.

7. International Data Transfers

Some data may be transferred outside the UK/EEA (e.g. to the United States via Lead Core). Where this occurs, appropriate safeguards such as Standard Contractual Clauses are in place.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law.

9. Your Rights

You have the right to:

• Access, rectify, or delete your data
• Withdraw consent for marketing
• Object to certain processing
• Request data portability

To exercise your rights, contact us at julian@the19project.com.

10. Data Security

We and our service providers employ industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, or loss.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will appear on this page with a revised “Last Updated” date.